911 Operator Charged For Hanging Up On Callers

Crenshanda Williams hung up on callers because ain't nobody got time for this. For real.

Crenshanda Williams
Crenshanda Williams, Houston Police Department

A 911 Emergency call operator, Crenshanda Williams, 43, appeared in Harris County Court, in Houston Texas,after she faced two misdemeanor charges of Interference with Emergency Telephone Call, issued from calls she purposefully hung up on because "she did not want to talk to anyone," according to Houston Police investigators.

Suspicions about Creshanda's lack of effort at her work arose after reports revealed she was having a high number of "Short Calls" between the dates of between Oct. 2015 and March 2016. A short call is a term used to describe emergency calls that last 20 seconds or less.

A noted incident where Crensahnda's alleged lack of effort resulted in a death occurred on March 2016, as a convenience store was being robbed by a gunman. The gunman was struggling with three of the store clerks, a customer, Mr. Li, who spotted the incident ran to his car to make the emergency call. Mr. Li rung 911 and heard a response from Crenshanda, "This is 911. How can I help you?" before he could reply he was disconnected. Li had to call the 911 a second time and spoke to another operator but by the time the police arrived the store clerk had been shot to death.

Another incident occurred the very next day, where a caller tried to report a couple of reckless drivers, Crenshanda put the phone down and was heard saying, "Ain't nobody got time for this. For real."

Crenshanda Williams who has been employed by the Houston Emergency Center since July 2014, was discovered to be involved in over a thousand short calls. Creshanda no longer works for the Houston Emergency Center. She’s scheduled to appear in court next week. If she is charged with the class A misdemeanor she faces up to a year in jail and a $4000 fine per count.



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